CUSTOMER CARE
Shipping & delivery
Plan ahead for the moments that matter
Delivery within Australia
We aim to process and dispatch most orders within one business day. Peak periods, promotions and public holidays may extend this time.
| Service | After dispatch | Rate |
|---|---|---|
| Standard · orders over $150 | 2–6 business days | Free |
| Standard · orders under $150 | 2–6 business days | $10.99 |
| Express | 1–3 business days | $14.99 |
Carrier timeframes are estimates, beginning after dispatch and the first carrier scan. Regional and remote areas may take longer. The applicable rate is shown at checkout.
Follow your parcel
Once your order is dispatched, we send a shipping confirmation email with tracking details.
Track with Australia PostNeed it for a particular date?
Contact us before ordering with your postcode and the date you need it. Carrier estimates are not guaranteed arrival dates.
Entered the wrong address?
Contact us immediately. We will do our best to help, but changes may not be possible once an order is finalised or dispatched.
Parcel delayed, missing or damaged?
Contact us with your order number and tracking details. If the parcel is damaged, include photographs of the packaging and contents so we can help investigate.
Your rights under Australian Consumer Law are not excluded by delivery terms.